Returns & Refunds
At Tesla Tuners, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our returns and refunds policy below:
1. Return Period:
You may return items within 30 days of receiving your order for a full refund or exchange.
2. Eligibility for Returns:
To be eligible for a return, items must be:
- Unused and in the same condition as when you received them.
- In their original packaging with all tags and accessories included.
3. Non-Returnable Items:
Certain items are non-returnable, including:
- Customized or personalized products.
- Clearance items or gift cards.
4. Return Process:
To initiate a return:
- Contact our customer service team at info@teslatuners.com to request a return authorization.
- Include your order number and the reason for the return.
- We will provide you with instructions and a return shipping label if applicable.
5. Shipping Costs:
You will be responsible for paying your own shipping costs for returning items, unless the return is due to an error on our part (e.g., wrong item shipped).
6. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within a certain amount of days.
7. Exchanges:
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
If you have any questions about the returns and refunds process, feel free to reach out to our customer service team. Thank you for shopping with Tesla Tuners!